Create Ticket

Overview

Service To create tickets in erp
Service Unique Name CreateTicket
Request Method POST

Introduction

Used to create tickets in erp

Request Body

These are params:

  • title: [Required] title for the ticket
  • ticketType:[Required]
  • priority:[Required]
  • description:[Optional]
  • customerCode:[Optional]
  • username:[Optional]
  • waybillNumbers:[Required either waybill number or sales order number]
  • salesOrderNumbers:[Required either waybill number or sales order number]

Request Parameters

Parameter Data Type Compulsory/Optional Description
SecureKey Compulsory Unique key for accessing the API
title Compulsory Title for the ticket
ticketType Compulsory Possible values are Bug,Enhancement,Proposal,Task
priority Compulsory Possible values are Bug,Enhancement,Proposal,Task
description Optional description
customerCode Optional customerCode
username Optional username
waybillNumbers Compulsory Required either waybill number or sales order number
salesOrderNumbers Compulsory Required either waybill number or sales order number

Response

ON SUCCESS
{
"message": "Ticket created successfully : ZAUATE/Ticket/2022/15",
"messageType": "Success"
}

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